Frequently Asked Questions

  • Cancellations made less than 24 hours before your scheduled appointment will incur a fee of 50% of the service charge using the card on file.

    If you can’t make it, we always appreciate when a friend or family member can come in your place — in that case, the cancellation fee will be waived.

  • Arrive about 10 minutes before your appointment start time to fill out your health intake form, have a quick chat about your massage and ensure the session begins on time.

  • If you are sick, please call the studio as soon as possible before your appointment to discuss options to keep everyone safe and healthy. If we do not answer, leave a voicemail or text so we definitely get the message. Although we understand illness is not on our timeline, it is always helpful to have as much notice as possible before rescheduling.

  • Nope! Our service “Facial Rejuvenation Massage” is bo jin and gua sha that is done on your face, neck, scalp, and upper chest. It is not a facial that you would get from an esthetician (ie deep cleansing, exfoliation, mask, extractions, etc.)

  • Gift card sales are final. We do not offer refunds for gift cards, and they are not cash transferrable. If you need to transfer a gift card to someone else, please contact us. At time of service you must either present the e-gift card you received to your email or the paper gift card you received.

  • 941 Glenwood Station Lane, Suite 302—-Charlottesville, VA

    There is parking in front of the building (with ample handicapped parking as well.) When you enter the building, take the elevator to the third floor. When you exit the elevator, the suite is on your left. Please note, there are a few buildings next to each other that look very similar. Ensure you are coming into building 941 for your appointment. Enter through the main door located directly in front of the parking spots (not the door that is on the Rio Rd side.)

  • Yes! Both studios are wheelchair accessible. In Charlottesville, there is handicapped parking directly in front of the building. A ramp leads to the door, and there is an elevator that takes you to the 3rd floor. There is a wheelchair accessible bathroom on the ground floor. Please let us know if you require special assistance upon arrival to the building.

  • If you desire a thorough cupping session, book a neuromuscular cupping massage with Gretchen or David.

  • If you do not want to change into the clothing that we provide at the studio, wear comfortable workout gear such as loose/stretchy leggings or knee-length shorts, t-shirt or tank top. (Loose comfy cotton pants are preferred.)

  • Thai massage is for everyone, flexible or not! If anything, receiving regular Thai massage can increase your flexibility. When a certain stretch is too much, the therapist adjusts, often using cushions for support. Some clients benefit from many stretches, and others benefit from more compressions.